At YAM Kart, we strive to provide the best shopping experience for our customers. Please review our policies on returns, exchanges, and refunds to understand how we handle your concerns.
Exchange Policy
- If you wish to exchange a product, please contact our support team via email at support@yamkart.in or WhatsApp at +918850693954 within 1 hour of placing your order.
- Exchanges are not permitted after this time as the product enters the handling process for packing.
Cancellation and Refund Policy
Cancellation
- To cancel an order, contact our support team via email at support@yamkart.in or WhatsApp at +918850693954 within 1 hour of placing your order.
- Cancellations are not allowed after this time as the product moves to the handling stage for packing.
Refund*
- We do not provide refunds for products that are available and have been successfully ordered.
- If a product is unavailable, we will offer a similar replacement. If you do not wish to accept the replacement, a refund will be processed through the original payment method (GPay, PayTM, or Net Banking).
Refund Process
- Refunds, when applicable, will be processed only through the original payment method (GPay, PayTM, or Net Banking).
- The refund process will start 8 hours after order placement, with the amount being refunded within 2 hours thereafter by our accounts team.
- Please note, refunds are not applicable for products that are available and have been successfully ordered.
Return Policy
Defective Products
- We only accept returns for defective products. If you receive a defective product, you must raise a concern within 24 hours of receiving it.
- Contact our support team via email at support@yamkart.in or WhatsApp at +918850693954. Our support team will respond within 2 hours during working hours (9 AM to 8 PM, Monday to Saturday).
- You will need to provide an opening video of the product, along with supporting images and any additional proof requested by our Quality Control (QC) team.
Eligibility for Returns
- To be eligible for a return, you must provide an opening video and supporting images of the product.
- Our QC team will thoroughly examine the evidence to determine if the product is eligible for return.
- If deemed defective, we will initiate the return process and dispatch a replacement product.
Return Process & Charges
If you receive a defective product, you are required to return it to the address provided by our support team. The courier charges for returning the defective product will be borne by us. Upon approval of the return, we will arrange a prepaid shipping label or reimburse the return shipping costs as per our policy.
Return Timeline
- The return process takes approximately 15 days from the time the defective product issue is raised.
- Receiving the replacement product through logistics typically takes around 5 working days.
If you have any questions regarding our policies, feel free to reach out to our support team. We are here to assist you with any concerns you may have.
Quality Assurance
Our team is dedicated to providing you with high-quality products that match the specifications discussed during the pre-order confirmation.
Customer Satisfaction
YAM Kart places customer satisfaction at the forefront of our priorities. We encourage open communication and are here to assist you with any queries or concerns you may have regarding your purchase.
Contact Us
Have questions about our shipping and delivery services or need assistance with tracking your order? Our dedicated customer service team is available to assist you. Reach out to us via WhatsApp at +918850693954 or email us at support@yamkart.com for prompt support and personalized assistance.
